Privacy Policy

Introduction

Olivia Grace Interiors ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form
• Request a quote or consultation
• Subscribe to our newsletter
• Communicate with us via email or phone

This information may include:

• Name
• Email address
• Phone number
• Property address
• Message content

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address (anonymised)
• Browser type and version
• Pages visited and time spent
• Referring website
• Device type and operating system

This information is collected through cookies and similar technologies. For more details, please see our Cookie Policy.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer service
• Send you quotes and project information
• Improve our website and understand how visitors use it
• Send marketing communications (only with your consent)
• Comply with legal obligations
• Protect our rights and prevent fraud

Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., marketing communications).
• Contract: Where processing is necessary for a contract we have with you or because you have asked us to take specific steps before entering into a contract.
• Legitimate interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.
• Legal obligation: Where processing is necessary for us to comply with the law.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Third-party companies that perform services on our behalf, such as website hosting and analytics (e.g., Google Analytics).
• Professional advisers: Lawyers, accountants, and other professional advisers where necessary.
• Legal requirements: When required by law, court order, or governmental regulation.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Contact form submissions are typically retained for up to 3 years unless you request earlier deletion. Analytics data is retained in an anonymised form.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct any inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data in certain circumstances.
• Right to restrict processing: You can request that we limit how we use your data.
• Right to data portability: You can request a copy of your data in a machine-readable format.
• Right to object: You can object to our processing of your data in certain circumstances.
• Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: